The travel agency is a very large and vibrant sector since people have to travel a lot. The need to travel far and wide was majorly activated by the world becoming a global village and the fact that it is now very easy to communicate with people all over the world. Such communication among other reasons could bring up the need to travel. The need to travel is further encouraged by how easy and fast it now is to travel by air, water, and land. The reasons for traveling vary and could include education, leisure, vacation, business and to see a friend or acquaintance among others. Your traveling plan could be made less stressful and time-consuming by using the services of a traveling agency. There are many services offered by travel agencies including transport such as air ticket, accommodation, activities, other travel agencies and a combination of one or more. People will always prefer to utilize the services of a trusted travel agency. Here are some signs customers look out for when searching for a travel agency that can be trusted.
You have been around for some time
One sign that shows that you are a trusted travel agency is you have been around for some time. Not all dubious travel agency fold up so quickly and not all honest travel agencies survive the stand of time. However, by the time you are doing your fifth, tenth, fifteenth and twentieth anniversary with progress in terms of the number of regular clients implies that your customers trust your services. If they don’t, you will lose them as soon as they come and with time, you might not be able to make enough to sustain your running cost let alone make a profit. You will subsequently be forced to close up. This is if a dissatisfied customer does not sue you for all you are worth first.
You have a large clientele
Having a large number of clients is another great sign that shows that your customers trust you. Thus, when you are regularly receiving orders daily for one travel engagement or the other based on the services that you carry out, it goes a long way to show that you are a trusted agency.
Your customers leave positive reviews for you
While others are based on speculations, this is the easiest way to know exactly what customers are thinking about you. For example, a customer could drop reviews after using the services of cheapoair.com, which is a travel agency that helps to get a flight ticket. A simple search on can you trust cheapOair.com will show you the experience of customers about Cheap air tickets and Cheap air cancellation as well as how much they trust the travel agency. Thus, when you have a lot of positive reviews, with some of the customers going ahead
Your customers keep coming back
If you attend to a particular customer and he comes back to patronize you again, it is a sign that they trust you. At this point, it is important to note that trust could be in different ways. For some, they do not care about the budget as long as the service was superb. Thus, even if they do not trust your pricing, they would come back because they are willing to pay more for the good service that you offer. For some, the budget could be more important than the service. As long as they get the service, irrespective of its quality for a good price, they are okay. Some are particular about both. Your customers would fall in these different categories. If you notice that more than 80 percent of your customers continue to come back, it is a sign they love and trust your company and your services.
Your customers bring new customers to you
When your customers trust your travel agency, they will be willing to recommend you to family, friends, colleagues, acquaintances and even their enemies. They are sure that you will provide them a great service and they won’t regret it. This is considering that many people are scared of recommending a company to their friends, only for their friends to be duped or provided a shabby service. The implication could lead to distrust among the friends or the destruction of such friendship as the introduced friend might feel his friend that introduced him had something to gain or was a party to duping him. Thus, customer recommendation is often a show of trust that they believe that you will not in any way dissatisfy their friend or risk their friendship.